Question 1

What are peptides?

Accepted Answer

Peptides are short chains of amino acids linked by peptide bonds. They are used in various research applications to study biological processes, protein interactions, and potential therapeutic targets.

Question 2

Are your products safe for human consumption?

Accepted Answer

No. All our products are intended for laboratory research use only and are NOT safe for human consumption. They have not been evaluated by the FDA and should never be ingested, injected, or applied to the human body.

Question 3

How do I verify product purity?

Accepted Answer

Every batch includes a Certificate of Analysis (COA) from an independent, accredited laboratory. COAs are available in our COA Library and include detailed purity analysis using HPLC and mass spectrometry.

Question 4

What is your shipping policy?

Accepted Answer

We offer multiple shipping options including standard, expedited, and overnight delivery. All products are shipped in temperature-controlled packaging. Orders typically process within 1-2 business days.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we ship to qualified research facilities worldwide. International orders may require additional documentation and customs clearance. Shipping times vary by destination.

Question 6

How should I store peptides?

Accepted Answer

Lyophilized (freeze-dried) peptides should be stored at -20°C or colder in a dry environment. Reconstituted peptides should be stored at -20°C and used within the timeframe specified in the product documentation.

Question 7

What is your return policy?

Accepted Answer

Due to the nature of our products, we cannot accept returns once the package has been opened. If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

Question 8

Do you offer bulk discounts?

Accepted Answer

Yes, we offer volume discounts for bulk orders. Please contact our sales team for pricing on large quantity orders.

Frequently Asked Questions